Eligible non-fault clients may receive a like-for-like replacement vehicle. It can be delivered the same day and remain available while your car is off the road, subject to availability and credit terms.
How it works2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
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A suitable vehicle while yours is unavailable
We check eligibility, explain the agreement terms and route replacement-vehicle support through our working partners.
Why choose Claimsline
For an eligible non-fault accident, a comparable vehicle may be available while yours is being repaired or assessed.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Comparable replacement vehicle
Vehicle type and timing depend on eligibility and availability.
Expert, human claim handling
A real person reviews your claim, tailored to you
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Verified reviews from clients we've helped since 2019
Personal injury support
If anyone's hurt, we guide you through the process too
Replacement vehicles may use credit terms. The working partner explains the agreement, recovery route and your responsibilities before you sign.
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
What's included with your replacement
Where eligible, a working partner can arrange a comparable vehicle for the approved period. Vehicle type, delivery timing and duration depend on availability and the agreement terms.
A vehicle of a comparable class and transmission may be available, subject to eligibility and fleet availability.
Same-day delivery may be available where eligibility is confirmed and a suitable vehicle is in the local fleet.
Your primary point of contact — addresses any questions, concerns, or updates. You don't navigate the process alone.
Eligible non-fault vehicle support can begin without an upfront payment, subject to the agreement terms.
Delivery and collection can be arranged to an agreed UK address, subject to eligibility and local availability.
Eligible non-fault clients may be able to receive a replacement car while their vehicle is off the road.
6 No upfront costs means no upfront payment to begin eligible vehicle support. Credit terms may apply. If liability is disputed and costs cannot be recovered, you may need to pay.
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Common questions
Clear answers about vehicle type, timing, eligibility and agreement terms. Call us on 0333 006 8282.
The key point is eligibility. We check whether the accident fits the non-fault support route, explain any credit terms and possible liability before you sign, then route eligible support through our working partners.
Your own insurer may still need to be notified under your policy. Claimsline checks the available route, explains your options and gets eligible support moving through our working partners.
Any costs and credit terms are explained before you sign. Vehicle services may use credit agreements. If liability is disputed and costs cannot be recovered, you may need to pay under the agreement.
For eligible non-fault clients, excess and no-claims outcomes depend on the accident circumstances and your insurer's policy terms. You may still need to notify your insurer, and your premium may change.
Where eligible, the working partner aims to provide a comparable vehicle group, such as matching the vehicle type and transmission. The exact model and specification depend on availability and the agreement terms.
If approved, the replacement is available for the period agreed with the working partner while your vehicle is repaired, assessed or the total-loss route is decided. The duration is set out in the agreement and may change if the circumstances change.
Eligible cases can be routed to a working partner for credit hire on a comparable vehicle. If approved, no upfront payment is needed to begin the hire, but credit terms apply and you may need to pay if liability is disputed or costs cannot be recovered. The partner explains this before you sign.
Eligible clients may receive a comparable vehicle without paying upfront, subject to availability and credit terms.
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