Credit hire after an accident.
A like-for-like hire vehicle after an eligible non-fault accident.
- Skip your excess payments3
- Keep your no claims safe4
- Get a same day replacement car5
- Save on your excess2
Availability and credit terms apply. If liability is disputed and costs cannot be recovered, you may need to pay.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
Help with credit hire
For an eligible non-fault accident, a comparable vehicle may be available while yours is off the road, subject to availability and the credit agreement.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Comparable replacement vehicle
Vehicle type and timing depend on eligibility and availability.
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If liability is disputed or costs cannot be recovered, you may need to pay under the credit agreement. The partner explains this before you sign.
Important information
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Our credit hire services
Eligible clients may receive a like-for-like vehicle through our credit-hire partners, subject to availability and the agreement terms.
Like-for-like hire vehicle
A vehicle of a comparable class and transmission may be available, subject to eligibility and fleet availability.
No upfront costs6
Eligible credit hire can begin without an upfront payment, subject to the agreement terms.
Same-day delivery
Same-day delivery may be available where eligibility is confirmed and a suitable vehicle is in the local fleet.
Fully insured
Insurance arrangements and any named-driver requirements are confirmed by the working partner for the selected vehicle.
For the full period
The approved hire period depends on need, the repair or total-loss route and the credit agreement terms.
Hire costs
Our working partners handle recovery of hire costs.
6 No upfront costs means no upfront payment to begin eligible vehicle support. Credit terms may apply. If liability is disputed and costs cannot be recovered, you may need to pay.
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0333 006 8282Credit hire FAQ
Questions? Call us on 0333 006 8282.
If the accident wasn't your fault and your case is accepted, a hire company can provide a like-for-like replacement car while yours is off the road, subject to availability. You do not pay the hire charges upfront. The hire company seeks payment from the at-fault party's insurer. You sign a hire agreement explaining the charges and the circumstances in which you could have to pay them yourself.
Yes. You should notify your insurer about the accident, even if you use Claimsline and do not claim through your own policy. Reporting the accident and asking your insurer to handle the claim are separate steps.
Replacement-car hire charges may become your responsibility under the agreement if you are found to be at fault, liability is disputed or costs cannot be recovered. The hire company will explain the charges and when you could have to pay before you agree.
An eligible non-fault claim is handled against the at-fault party's insurer rather than your own policy. This can help avoid an excess payment and protect your no-claims bonus, subject to your policy and the accident circumstances. You still need to notify your insurer, who decides whether the accident affects your renewal premium.
Credit hire means a hire company provides your replacement car now and seeks payment of the hire charges from the at-fault party's insurer. It is used for accepted non-fault cases and you do not pay the hire charges upfront. You sign a credit agreement that sets out the daily hire rate, how long you can keep the car and when you could become responsible for paying.
You may have to pay the replacement vehicle's hire charges if you are found to be at fault, liability is disputed, the costs cannot be recovered, you give incorrect information or you do not follow the agreement. The hire company explains your responsibilities before you sign.
A courtesy car is provided under your insurance or repair arrangements, which set the type of car and how long you can use it. Credit hire is arranged separately through a hire company after an accepted non-fault accident and can provide a like-for-like replacement, subject to availability. The hire company seeks payment from the at-fault party's insurer, but your agreement explains when you could have to pay. Compare the car offered, hire period and terms before agreeing.
Need a hire vehicle?
A clear eligibility check, a suitable vehicle where available and credit terms explained before you sign.
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