Eligible non-fault clients may receive a like-for-like replacement vehicle on credit hire. Availability and credit terms apply. If liability is disputed and costs cannot be recovered, you may need to pay.
How it works2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
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Credit hire, explained clearly
We check eligibility and route suitable support through a credit-hire partner who explains the agreement, recovery route and your responsibilities before you sign.
Why choose Claimsline
For an eligible non-fault accident, a comparable vehicle may be available while yours is off the road, subject to availability and the credit agreement.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Comparable replacement vehicle
Vehicle type and timing depend on eligibility and availability.
Expert, human claim handling
A real person reviews your claim, tailored to you
Rated Excellent on Trustpilot
Verified reviews from clients we've helped since 2019
Personal injury support
If anyone's hurt, we guide you through the process too
If liability is disputed or costs cannot be recovered, you may need to pay under the credit agreement. The partner explains this before you sign.
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
Our credit hire services
Get back on the road in a vehicle that matches what you had before. Eligible clients may receive a like-for-like vehicle through our credit-hire partners, subject to availability and the agreement terms.
A vehicle of a comparable class and transmission may be available, subject to eligibility and fleet availability.
Eligible credit hire can begin without an upfront payment, subject to the agreement terms.
Same-day delivery may be available where eligibility is confirmed and a suitable vehicle is in the local fleet.
Insurance arrangements and any named-driver requirements are confirmed by the working partner for the selected vehicle.
The approved hire period depends on need, the repair or total-loss route and the credit agreement terms.
Our working partners handle the recovery route for hire costs, so you can stay focused on getting back on the road.
6 No upfront costs means no upfront payment to begin eligible vehicle support. Credit terms may apply. If liability is disputed and costs cannot be recovered, you may need to pay.
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Common questions
Clear answers about eligibility, agreement terms and possible liability. Call us on 0333 006 8282.
The key point is eligibility. We check whether the accident fits the non-fault support route, explain any credit terms and possible liability before you sign, then route eligible support through our working partners.
Your own insurer may still need to be notified under your policy. Claimsline checks the available route, explains your options and gets eligible support moving through our working partners.
Any costs and credit terms are explained before you sign. Vehicle services may use credit agreements. If liability is disputed and costs cannot be recovered, you may need to pay under the agreement.
For eligible non-fault clients, excess and no-claims outcomes depend on the accident circumstances and your insurer's policy terms. You may still need to notify your insurer, and your premium may change.
Credit hire is a hire vehicle supplied under a credit agreement after an eligible non-fault accident. A like-for-like vehicle may be available while yours is off the road, subject to availability and the agreement terms. The hire company explains the recovery route, costs and your responsibilities before you sign.
You may need to pay if liability is disputed, the accident is found to be your fault, information is misrepresented, the agreement terms are not followed or the hire costs cannot be recovered. The hire company explains these responsibilities before you sign.
Credit hire may provide a like-for-like vehicle for the eligible period your car is off the road. Availability, no-claims outcomes and costs depend on the accident circumstances, your insurer's policy and the credit agreement terms.
A clear eligibility check, a suitable vehicle where available and credit terms explained before you sign.
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