After a non-fault accident, we can check whether recovery support is available and route eligible assistance through our UK-wide working-partner network, 24/7, 365. Eligibility, timing and terms are explained before you proceed.
How it works2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
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A clear route off the roadside
We check what happened, explain eligibility and route appropriate recovery support through our working partners.
Why choose Claimsline
Not at fault? We’ll check your route, explain the applicable terms and move eligible support through our trusted working partners.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Approved repair network
Eligible vehicles can be routed to a BS10125-registered repairer.
Expert, human claim handling
A real person reviews your claim, tailored to you
Rated Excellent on Trustpilot
Verified reviews from clients we've helped since 2019
Personal injury support
If anyone's hurt, we guide you through the process too
Recovery options may be available for cars, motorcycles and bicycles across the UK, subject to eligibility and local availability.
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
What our recovery service covers
From roadside recovery to assessment and onward repair support, we explain the available route and connect eligible customers with the appropriate working partners.
Eligible recovery can be dispatched through a working partner, with response times depending on location, traffic and availability.
A working partner can assess the vehicle and help identify the appropriate repair or total-loss route.
Where repair is appropriate, eligible vehicles can be routed to an approved repair centre through our working partners.
Eligible recovery support is available day or night through the partner network, including specialist motorway operators where needed.
Options may be available for cars, motorcycles and bicycles, subject to eligibility, vehicle type and location.
A dedicated Claims Manager explains the next steps and routes eligible repair or replacement-vehicle support.
Fill in a few details and we'll call you back within minutes. Clear next steps, no obligation, completely confidential.
Or call us now:
0333 006 8282We'll call you back within minutes
Common questions
Clear answers about eligibility, recovery times and what happens next. Call us on 0333 006 8282.
The key point is eligibility. We check whether the accident fits the non-fault support route, explain any credit terms and possible liability before you sign, then route eligible support through our working partners.
Your own insurer may still need to be notified under your policy. Claimsline checks the available route, explains your options and gets eligible support moving through our working partners.
Any costs and credit terms are explained before you sign. Vehicle services may use credit agreements. If liability is disputed and costs cannot be recovered, you may need to pay under the agreement.
For eligible non-fault clients, excess and no-claims outcomes depend on the accident circumstances and your insurer's policy terms. You may still need to notify your insurer, and your premium may change.
Response times depend on your location, traffic, time of day and partner availability. Motorway incidents require specialist operators. Call 0333 006 8282 and we'll check the available recovery route.
Recovery options may be available for cars, motorcycles and bicycles. Eligibility depends on the accident circumstances, vehicle type, location and partner availability.
A working partner can transport it to an appropriate location for assessment. Claimsline then explains the available repair, replacement-vehicle or total-loss route and helps move eligible support through the relevant partners.
One call, one recovery team, one dedicated handler. The faster, cheaper, less stressful way to deal with an accident.
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