Accident recovery.
We can help arrange UK-wide recovery after a non-fault accident.
- Skip your excess payments3
- Keep your no claims safe4
- Get a same day replacement car5
- Save on your excess2
Recovery is subject to eligibility and partner availability. Eligibility, timing and terms are explained before you proceed.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
Support after your accident
Not at fault? We explain the applicable terms and arrange eligible support through our working partners.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Approved repair network
Eligible vehicles can be routed to a BS10125-registered repairer.
Your Claims Manager
A real person reviews your claim.
Rated Excellent on Trustpilot
Helping clients since 2019. Read their verified reviews.
Recovery options may be available for cars, motorcycles and bicycles across the UK, subject to eligibility and local availability.
Important information
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Getting you off the roadside
We connect eligible customers with working partners for recovery, assessment and repairs.
Roadside recovery support
Eligible recovery can be dispatched through a working partner, with response times depending on location, traffic and availability.
Vehicle assessment
A working partner can assess whether your vehicle needs repair or is a total loss.
Repair support
Where repair is appropriate, eligible vehicles can be routed to an approved repair centre through our working partners.
Nationwide dispatch
Eligible recovery support is available day or night through the partner network, including specialist motorway operators where needed.
Cars, motorcycles and bicycles
Options may be available for cars, motorcycles and bicycles, subject to eligibility, vehicle type and location.
One point of contact
A dedicated Claims Manager explains the next steps and routes eligible repair or replacement-vehicle support.
Request accident recovery
Request a confidential callback. No obligation. We'll explain the next steps.
Request a callback
We'll call you back within minutes
Or call us now:
0333 006 8282Accident recovery FAQ
Questions? Call us on 0333 006 8282.
If your vehicle cannot be driven after an accident that wasn't your fault, we can check whether a recovery company can collect it and take it for a damage assessment. We can also check whether you need repairs and a like-for-like replacement car. Collection depends on your location and an available recovery operator; replacement cars are subject to availability and hire terms.
Yes. You should notify your insurer about the accident, even if you use Claimsline and do not claim through your own policy. Reporting the accident and asking your insurer to handle the claim are separate steps.
Vehicle recovery and any agreed storage charges may become your responsibility under the agreement if you are found to be at fault, liability is disputed or costs cannot be recovered. The recovery company will explain the charges and when you could have to pay before you agree.
An eligible non-fault claim is handled against the at-fault party's insurer rather than your own policy. This can help avoid an excess payment and protect your no-claims bonus, subject to your policy and the accident circumstances. You still need to notify your insurer, who decides whether the accident affects your renewal premium.
Call 0333 006 8282 with your location and vehicle details so we can check recovery availability. Arrival times depend on traffic, location, time of day and the available operator. Motorway incidents need specialist operators.
Recovery may be available for motorcycles and bicycles as well as cars. Tell us what happened, the type of vehicle and its location. We can then check whether a recovery company has the right equipment and can help with your accident.
The recovery company takes your vehicle for a damage assessment to establish whether it can be repaired or may be written off. The destination depends on the arrangements for your case, so ask the recovery company where your vehicle will be taken and whether storage charges apply before collection. If you need a replacement car, we can check whether a hire company can provide one.
