Last updated: 10 April 2026
We are committed to providing a high standard of service. If you are unhappy with any aspect of the service you have received, we want to hear about it so we can put things right.
You can make a complaint by contacting us through any of the following methods:
To help us investigate and resolve your complaint as quickly as possible, please include the following information:
If you are not satisfied with our final response, or if 8 weeks have passed since you made your complaint and you have not received a final response, you may refer your complaint to the Financial Ombudsman Service.
You can contact the Financial Ombudsman Service using the following details:
The Financial Ombudsman Service is a free, independent service for resolving disputes. You must contact them within 6 months of receiving our final response.
You are not required to use a claims management company to pursue a claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196). You can verify our registration on the FCA Register at register.fca.org.uk.