Call us today or start online. We’ll check which support route fits your circumstances and explain what happens next.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
Rated Excellent on Trustpilot verified reviews from real clients.
Eligible non-fault clients may be able to save on their excess. Eligibility and any saving depend on the accident circumstances, service terms and their insurer’s policy. Savings are not guaranteed.
Eligible non-fault clients can protect their no-claims discount. Your insurer's policy terms still apply.
Subject to non-fault eligibility, a like-for-like replacement vehicle may be available the same day. Credit terms may apply. Your car can be collected, repaired and returned with a lifetime guarantee.
No repeating yourself to different departments. One person handles your entire claim from first call to final settlement.
No automated menus, no hold music, no transfers. Call us and speak to a real person who can start your claim immediately.
No Win, No Fee1 — if your Personal Injury claim is unsuccessful, you pay nothing. If you win, a success fee applies (typically 42% inc. VAT). A cancellation fee may apply if you cancel after the 14-day cooling-off period.
Eligible non-fault clients may be able to save on their excess. Eligibility and any saving depend on the accident circumstances, service terms and their insurer’s policy. Savings are not guaranteed.
Eligible non-fault clients can protect their no-claims discount. Your insurer's policy terms still apply.
Subject to non-fault eligibility, a like-for-like replacement vehicle may be available the same day. Credit terms may apply.
One person handles your entire claim from first call to final settlement.
No automated menus, no hold music. Call and speak to a real person immediately.
No Win, No Fee1 — if your Personal Injury claim is unsuccessful, you pay nothing. If you win, a success fee applies (typically 42% inc. VAT). A cancellation fee may apply if you cancel after the 14-day cooling-off period.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed.
4 No-claims outcome for eligible non-fault clients depends on accident circumstances and your insurer's policy terms.
5 Replacement vehicles are subject to non-fault eligibility and availability; credit terms may apply. If liability is disputed and costs cannot be recovered, you may need to pay.
Claimsline is an independent claims management company, not your insurer. We handle enquiries involving both fault and non-fault accidents, and you may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer's policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
See why thousands of drivers report their car insurance claim to us instead.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed.
4 No-claims outcome for eligible non-fault clients depends on accident circumstances and your insurer's policy terms.
5 Replacement vehicles are subject to non-fault eligibility and availability; credit terms may apply. If liability is disputed and costs cannot be recovered, you may need to pay.
It does not matter which insurer you are with. If you have been in a car accident, we can help you make a claim.
Don't see your insurer listed? No matter who you are insured with, we may be able to assist. Call us on 0333 006 8282.
All insurer names and trademarks are the property of their respective owners. Claimsline is not affiliated with, endorsed by, or connected to any of the insurers listed.
Rated Excellent on Trustpilot. Here is what our customers say about making a claim with us.
Speak to one of our friendly team now and we'll have you back on the road quickly.
After a car accident, most people's first instinct is to call their car insurer. But navigating the claims process alone means long hold times, multiple departments, and the stress of managing everything yourself while recovering from an accident.
When you report your car insurance claim to Claimsline, we assign you a dedicated Claims Manager who handles everything. You make one call, and we take it from there.
If you have been in a car accident that was not your fault — whether as a driver, passenger, pedestrian, or cyclist — you may be entitled to compensation. Common situations include being rear-ended, hit at a junction, involved in a roundabout collision, or injured as a passenger. Even if the accident was partly your fault, you may still be able to claim.
A car insurance claim can cover physical injuries such as whiplash, back pain, and broken bones. It can also cover the psychological impact of an accident, including anxiety and travel nervousness, as well as lost earnings if you could not work. Your Claims Manager will ensure nothing is missed and every element of your claim is pursued.
Every claim is different, but most straightforward car accident claims settle within a few months. More complex cases involving serious injuries may take longer. Throughout the process, your dedicated Claims Manager keeps you updated so you always know where things stand.
Common questions
Everything you need to know about making a car insurance claim. Can't find your answer? Call us on 0333 006 8282.
Yes. You do not need to handle your car insurance claim through your own insurer. Claimsline is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196). We check your accident details, confirm the best route forward, and connect eligible cases with the right working partners. Your dedicated Claims Manager handles everything so you do not have to navigate the process alone. Call us on 0333 006 8282 to get started.
Not at all. Whether you are insured with Admiral, Aviva, Direct Line, Churchill, or any other UK insurer, we can help with your car insurance claim. We handle claims involving every UK car insurer. The process is the same regardless of who your insurer is.
Our Personal Injury service operates on a No Win, No Fee¹ basis. If your Personal Injury claim is unsuccessful, you pay nothing. If you win, a success fee applies — typically 42% inclusive of VAT, though it may be less depending on your circumstances and will never be more. Please note that a cancellation fee may be payable if you cancel after the 14-day cooling-off period.
Replacement-vehicle services are subject to eligible non-fault accident support and may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay.
First, ensure everyone is safe and call emergency services if anyone is injured. Exchange details with the other driver — name, insurer, registration number. Take photos of the scene, damage, and any injuries. Get contact details from witnesses. Then call Claimsline on 0333 006 8282 to report your car insurance claim. The sooner you call, the sooner we can start helping.
In the UK, you generally have three years from the date of your car accident to start a personal injury claim. However, we strongly recommend reporting your claim as soon as possible. Evidence is fresher, witnesses are easier to locate, and your claim is stronger when reported promptly.
We are a claims management company, not an insurer. We do not make any changes to your car insurance policy. Your claim is handled separately — it is a personal injury claim against the at-fault party's insurer, not a claim on your own policy.
When you call, you will speak to a real person within minutes. We take the details of your accident and assess whether you have a claim. If you do, we assign you a dedicated Claims Manager who handles everything from that point forward — arranging medical assessments, keeping your claim moving, and helping you understand each step clearly. You will have one point of contact throughout.
