Save money and enjoy peace of mind with our credit hire services

Had a road accident? Contact a credit hire company for a same-day like-for-like replacement vehicle and keep your no-claims bonus safe. We’ll help you recover the cost of the hire from the party who was at fault for the accident. 

Our credit hire services

Get back on the road with a vehicle that will match what you had before.

Our Credit Hire Services will provide you with a like-for-like replacement vehicle following an accident that was not your fault. Sometimes, the repair or replacement costs might be a bit too much to handle on your own. But, we’ve got you covered: a credit hire company can sort you out with a hire car at zero cost. 

Instead of contacting your insurance directly , make the top choice from the start, stop worrying about any excess and keep your no-claims bonus safe. By choosing your insurer, you’ll be stuck with a basic courtesy car, waiting on insurance-approved repairs, and dealing with the slow lane in call centres. 

Credit hire vs insurance companies

Credit hire

No excess to pay if you’re not at fault, saving on average £537*

We’ll make sure you keep your no-claims bonus safe

No effect on your policy

Same day like-for-like replacement vehicle

Approved repairers using the latest technology and vehicle manufacturer

Dedicated claims handler

Insurance companies

You’ll be charged compulsory & voluntary excess upfront

Lose your no claims bonus unless you pay extra to protect it

Increased Premiums

Standard courtesy car

Use of second-hand parts in vehicle repairs

Long waiting times

Why choose credit hire?

If you've found yourself in a road traffic accident, knowing exactly what to do can be difficult. Credit hire is your ticket to a like-for-like replacement vehicle.

No Expenses for You

With Credit Hire, costs are covered by the at-fault driver's insurance company.

Protect Your No-Claims Bonus

Going the Credit Hire route means you can save your no-claims bonus

Minimal Disruption

Life doesn't have to come to a standstill. You get a temporary like-for-like replacement vehicle, ensuring minimal disruption to your daily life.

Dedicated claims handler

You’ll get someone who's got your back every step of the way, providing valuable advice and guidance. Your claims handler will keep a close eye on the accident repair journey.

Access to approved repairers

Access to a manufacturer-approved repair garage is crucial after a road accident. We’ve got approved repairers using the latest technology and vehicle manufacturers' genuine first-hand parts. Once your vehicle completes the repair process, it will be returned to you.

Like-for-like replacement vehicle

During the repair period, you'll have access to a replacement vehicle, a seemingly small detail that can significantly ease the aftermath of an accident.

How credit hire works

Not knowing what to do after a car accident can be difficult. If you find yourself in an accident that wasn’t your fault, the first thing to do is reach out to a Credit Hire company.

A Credit Hire company steps in to help cover the cost of the hire from the party responsible for the accident.

Once you get in touch, we’ll just need some basic info about the accident - when and where it happened and any injuries you or your passengers might’ve had. Our dedicated claims handler will manage your claim and determine if you qualify for our credit hire services.

If you’re approved, we’ll chat with both parties and offer one of their vehicles to you to use while your own car is being repaired. And here’s the best part: you won’t have to stress about any expenses throughout the whole process!

How to start a credit hire claim

To start a credit hire claim, you’ll need to get in touch with a credit hire company like Claimsline. We’ll sort you out with a replacement vehicle. We’ll invoice the other driver’s insurance company for the cost of hiring the vehicle, claiming these costs back.

On the flip side, your own insurance might not cover all your expenses after a car accident, or they could cap the amount they’re willing to pay. This is why Credit Hire claims are more effective and beneficial to recover your financial losses.

Why choose Claimsline as your credit hire company

If you’re thinking about making a Credit Hire claim it’s important to work with an experienced team. We’ll be able to guide you through the whole process, from start to finish.

If you decide to go through your insurer, it’s common for courtesy cars to be delayed after the accident. We’ll make sure your replacement vehicle is right there with you on the same working day you reach out to us. Insurer courtesy cars aren’t guaranteed for the full duration of your own vehicle being off the road.

Our Credit Hire Service will give you a comparable vehicle while your car is away. Also, we’ll take care of all the costs and losses, reclaiming them from the at-fault driver’s insurance.

Claimsline ensures a same-day replacement vehicle, covers all costs and losses, and guides you through the process. Unlike insurers, we’ll guarantee a like-for-like credit hire vehicle from the beginning, minimising delays and ensuring a comparable vehicle while your car is being repaired.

Start your credit hire claim now

Start your credit hire claim with Claimsline. Since 2019, we’ve helped 18,000+ clients save on average £537 that they would otherwise have to pay if they dealt directly with their insurer.
Our experienced team are accident experts who will be able to guide you through the Credit Hire process from start to finish.

You’ve got questions.

We’ve got answers.

View full FAQs

Honestly, there isn’t one. We manage your whole claim for you — from the second you report it to the minute you're paid out. And, best of all, it won’t cost you a penny. The financial and legal obligation all rests on the at-fault insurance company and we’ll deal with them directly, on your behalf.

Dealing with your insurer can be a car crash in itself. And that’s if you manage to get through to them. We avoid any third wheeling, dealing with everything on your behalf. Not just saving you the stress and time, but protecting you from that god-awful elevator music they’d have you listening to.

Believing in complete transparency, we make sure you’re never hit by any hidden costs — or any nasty surprises along the way.

Your claim is covered through your membership and, if the accident wasn't your fault, we recover all costs from the other party's insurer.

We also don’t charge you extra if you are at fault. Quite the opposite. We’ll put £150 towards your excess, so you’re only responsible for any uninsured costs, such as the remaining policy excess amount.

The only time we would charge you is if we find out you’re making a fraudulent claim — for example, a staged accident. In this situation, you’d be liable for all hire car charges.

Not one bit.

If you claim through us and it’s not your fault, you won't pay a penny of excess and we’ll protect your no-claims. Even if you are at fault, we’ll put £150 towards your excess.

The only thing that could potentially change is your insurance premium, but even that wouldn’t increase as much as if your insurer handled the claim.

  • Claim Management Company of the Year

    Personal Injury Awards, Finalist 2023
  • Claims Team of the Year

    Broker Innovation Awards, Finalist 2023
  • Overall Scale up Business of the Year

    Scale Up Awards, Finalist 2022

© Copyright 2024 Claimsline Group Ltd. All Rights Reserved. is a trading style of Claimsline Group Ltd, registered in England and Wales, Company registration number 09071409. Registered Office: C/O Burton Varley Ltd, Suite 3, 2nd Floor, Didsbury House, 748 - 754 Wilmslow Road, Manchester, United Kingdom, M20 2DW. VAT registration number 199616255. Registered with the Information Commissioner's Office; registration number ZA059156. Where the service is offered at No win no Fee this means that a customer will typically pay 42% Inclusive of VAT of any amount recovered by a panel solicitor although this will be subject to your individual circumstances and the actual fee may be less than this but it will never be more. A cancellation fee may be charged by a third party/panel solicitor if you cancel outside the cooling off period. You do not need to use a claims management company to make a Personal Injury claim; you can do this yourself for free using the Claims Injury Portal if your claim falls under its remit. We may receive a fee for introducing you to a third party/panel solicitor, this does not affect any compensation you may receive. You can find our terms of use, privacy policy and our cookie policy here. Claimsline Group Ltd is a claims management company. Any solicitor or car hire company we recommend you to is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor. *We saved on average clients £537* Over the past 12 months, from 2nd May 2022 to 2nd May 2023, we provided a replacement vehicle to 4,092 clients, and we are pleased to report that none of them had to pay any excess. Our clients have saved an average of £537, which is based on the average excess amount that our clients would have had to pay during that period. **We'll pay £150 towards your excess fee if you're responsible for an accident. How do we do this? When you come to collect your car after repairs are completed, we'll provide credit against your excess payment of £150. In order for us to credit £150 you must be using one of our approved BS 10125 repairers. ***Where we reference "Our membership has already saved customers an incredible £8 million and counting!" Since we began we have helped 16,709 clients who we have provided a replacement vehicle to as of 2nd May 2023, over the past twelve months the average excess saved was £537.Claimsline Group Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities. Our FRN Number is 831196. As published in The Times on 24/09/23, The Daily Mail 08/10/23, The Guardian 09/09/23.