Replacement vehicles after an accident.
A like-for-like replacement while your car is off the road.
- Skip your excess payments3
- Keep your no claims safe4
- Get a same day replacement car5
- Save on your excess2
Eligible non-fault clients may receive a like-for-like replacement vehicle. It can be delivered the same day and remain available while your car is off the road, subject to availability and credit terms.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
Help while your car is off the road
For an eligible non-fault accident, a comparable vehicle may be available while yours is being repaired or assessed.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Comparable replacement vehicle
Vehicle type and timing depend on eligibility and availability.
Your Claims Manager
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Personal injury support
If you're hurt, we can guide you.
Replacement vehicles may use credit terms. The working partner explains the agreement, recovery route and your responsibilities before you sign.
Important information
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
Our vehicle replacement services
Where eligible, a working partner can arrange a comparable vehicle for the approved period. Vehicle type, delivery timing and duration depend on availability and the agreement terms.
Like-for-like vehicle
A vehicle of a comparable class and transmission may be available, subject to eligibility and fleet availability.
Same-day delivery
Same-day delivery may be available where eligibility is confirmed and a suitable vehicle is in the local fleet.
Dedicated claims handler
One person for your questions and claim updates.
No upfront costs6
Eligible non-fault vehicle support can begin without an upfront payment, subject to the agreement terms.
Door-to-door delivery
Delivery and collection can be arranged to an agreed UK address, subject to eligibility and local availability.
Eligibility checked first
Eligible non-fault clients may be able to receive a replacement car while their vehicle is off the road.
6 No upfront costs means no upfront payment to begin eligible vehicle support. Credit terms may apply. If liability is disputed and costs cannot be recovered, you may need to pay.
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0333 006 8282Vehicle replacement FAQ
Questions? Call us on 0333 006 8282.
Yes. If the accident wasn't your fault and your case is accepted, we can help arrange a like-for-like replacement car through a vehicle-hire company while yours is off the road, subject to availability. The hire company will be your main contact, explain the hire agreement and keep you updated. If fault is disputed or hire charges cannot be recovered, you may have to pay those charges under the agreement.
Yes. You should notify your insurer about the accident, even if you use Claimsline and do not claim through your own policy. Reporting the accident and asking your insurer to handle the claim are separate steps.
Replacement-car hire charges may become your responsibility under the agreement if you are found to be at fault, liability is disputed or costs cannot be recovered. The hire company will explain the charges and when you could have to pay before you agree.
An eligible non-fault claim is handled against the at-fault party's insurer rather than your own policy. This can help avoid an excess payment and protect your no-claims bonus, subject to your policy and the accident circumstances. You still need to notify your insurer, who decides whether the accident affects your renewal premium.
We can help arrange a like-for-like replacement car, subject to availability. This means a similar type and standard of vehicle, taking account of features such as size and transmission; it does not guarantee the identical make, model or specification. Tell us about any essential requirements so the hire company can check the right car for you.
The hire company will confirm how long you can keep the car while yours is being assessed or repaired. If your car is written off, ask the hire company to confirm the return date: the hire does not continue indefinitely. Contact the hire company before keeping the car beyond the agreed period so any extension can be authorised.
It may be. Credit hire lets an eligible non-fault customer use a replacement vehicle without paying the hire charges upfront. The hire company seeks to recover those charges from the at-fault party's insurer. You sign a credit agreement and may have to pay if liability is disputed or costs cannot be recovered.
Need a replacement vehicle?
Eligible clients may receive a comparable vehicle without paying upfront, subject to availability and credit terms.
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