Make a claim

Accidents happen. Claimsline sorts them.

To make a motor claim

0333 006 8282

Estimated wait: under 3 minutes

We’ll be even quicker, if you have the following to hand:

  • The date, time and location
  • The damage to your vehicle
  • Your registration number
  • Any third-party information
To talk about an existing claim:

0333 188 6700

Cars aren’t the only thing you bump.

Start a motorbike or personal injury claim now.

Had an accident that wasn’t your fault? Don’t call your insurer.

Yep, you heard us. While insurers tend to go round in roundabouts after an accident, we just want to help. And whether that’s roadside recovery, providing a same-day like-for-like replacement or arranging all the repairs, we save you time and a whole load of hassle. Add in the fact you won’t have to spend a penny in excess and we typically pick up the phone in 3 minutes whenever you need us, and you have everything you need to focus on the most important thing: you.

Miles better

When we manage your claim, we manage the whole claim. Offering a bootload of added benefits from that first call to the final pay-out.

Accident recovery

If your car isn’t driveable, we’ll send someone to recover and get it into one of our manufacturer approved garages. Not Mick’s down the road.

No excess

If you’re not at fault, we won’t touch your excess save £537* on average. If you are, don’t panic, we’ll give you £150 to go towards the cost.

Dedicated claims handler

There’s nothing worse than explaining yourself over and over again, so we pair you with one handler throughout your claim. They’ll even remember your name.

It’s a write off

If the worst does happen and your car is written off, we’ll make sure you receive the fair market value. No plucky figures out of thin air.

£150 towards your excess if you’re at fault

We'll keep you moving and give you £150 towards your insurance excess.

Free 6 months taste card (members only)

Dine out on us with free 6-month Taste Card, packed with discounts and deals on dining, drinks and cinema tickets. Delicious.

Replacement vehicle

We’ll get you back behind the wheel in a like-for-like replacement. Making sure you’re driving around in something you’re used to.

Safe no-claims

You won’t be making a claim with your insurer, so you won’t lose your no-claims. And we’re not about to take it off you.

Personal injury support

It’s not just the car that’s had a nasty shock. We’ll make sure you and your passengers are well looked after if you need it, for as long as you need it.

Free fuel card (Members only)

We’ll throw in a £150 fuel card to help you get back on the road, and a whole lot further. See members page for More details.

Couresy car even if you’re at fault

A temporary replacement vehicle to nip about in while yours is being repaired.

Up to 15% off Enterprise car rental (members only)

Enterprise car rental discount. Available to use anywhere in the world, even when you’re not in your vehicle, we’ll still be helping make sure you’re in a great one.

Who said you can only call your insurer?

Pull off the perfect U-turn


Your insurer

No excess to pay if you’re not at fault
Same day like for like replacement vehicle
Keep your no-claims bonus clean
Approved repairers and vehicle manufacturer genuine first hand parts
£150 towards your excess if you’re at fault
Free £150 fuel card if involved in an accident
Free breakdown cover* T&C’s apply
Free 6 months taste card** T&C apply
Automatic entry to our monthly motoring giveaways

The last thing you need after a crash is another headache.

Rated Excellent on Trustpilot

Meet over 18,000 happy drivers

Showing our 5-star reviews

You’ve got questions.

We’ve got answers.

View full FAQs

Honestly, there isn’t one. We manage your whole claim for you — from the second you report it to the minute you're paid out. And, best of all, it won’t cost you a penny. The financial and legal obligation all rests on the at-fault insurance company and we’ll deal with them directly, on your behalf.

Dealing with your insurer can be a car crash in itself. And that’s if you manage to get through to them. We avoid any third wheeling, dealing with everything on your behalf. Not just saving you the stress and time, but protecting you from that god-awful elevator music they’d have you listening to.

Believing in complete transparency, we make sure you’re never hit by any hidden costs — or any nasty surprises along the way.

Your claim is covered through your membership and, if the accident wasn't your fault, we recover all costs from the other party's insurer.

We also don’t charge you extra if you are at fault. Quite the opposite. We’ll put £150 towards your excess, so you’re only responsible for any uninsured costs, such as the remaining policy excess amount.

The only time we would charge you is if we find out you’re making a fraudulent claim — for example, a staged accident. In this situation, you’d be liable for all hire car charges.

Not one bit.

If you claim through us and it’s not your fault, you won't pay a penny of excess and we’ll protect your no-claims. Even if you are at fault, we’ll put £150 towards your excess.

The only thing that could potentially change is your insurance premium, but even that wouldn’t increase as much as if your insurer handled the claim.

  • Claim Management Company of the Year

    Personal Injury Awards, Finalist 2023
  • Claims Team of the Year

    Broker Innovation Awards, Finalist 2023
  • Overall Scale up Business of the Year

    Scale Up Awards, Finalist 2022

© Copyright 2024 Claimsline Group Ltd. All Rights Reserved. is a trading style of Claimsline Group Ltd, registered in England and Wales, Company registration number 09071409. Registered Office: C/O Burton Varley Ltd, Suite 3, 2nd Floor, Didsbury House, 748 - 754 Wilmslow Road, Manchester, United Kingdom, M20 2DW. VAT registration number 199616255. Registered with the Information Commissioner's Office; registration number ZA059156. Where the service is offered at No win no Fee this means that a customer will typically pay 42% Inclusive of VAT of any amount recovered by a panel solicitor although this will be subject to your individual circumstances and the actual fee may be less than this but it will never be more. A cancellation fee may be charged by a third party/panel solicitor if you cancel outside the cooling off period. You do not need to use a claims management company to make a Personal Injury claim; you can do this yourself for free using the Claims Injury Portal if your claim falls under its remit. We may receive a fee for introducing you to a third party/panel solicitor, this does not affect any compensation you may receive. You can find our terms of use, privacy policy and our cookie policy here. Claimsline Group Ltd is a claims management company. Any solicitor or car hire company we recommend you to is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor. *We saved on average clients £537* Over the past 12 months, from 2nd May 2022 to 2nd May 2023, we provided a replacement vehicle to 4,092 clients, and we are pleased to report that none of them had to pay any excess. Our clients have saved an average of £537, which is based on the average excess amount that our clients would have had to pay during that period. **We'll pay £150 towards your excess fee if you're responsible for an accident. How do we do this? When you come to collect your car after repairs are completed, we'll provide credit against your excess payment of £150. In order for us to credit £150 you must be using one of our approved BS 10125 repairers. ***Where we reference "Our membership has already saved customers an incredible £8 million and counting!" Since we began we have helped 16,709 clients who we have provided a replacement vehicle to as of 2nd May 2023, over the past twelve months the average excess saved was £537.Claimsline Group Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities. Our FRN Number is 831196. As published in The Times on 24/09/23, The Daily Mail 08/10/23, The Guardian 09/09/23.