Vehicle repairs after an accident.
Help with repairs after an eligible non-fault accident, through approved bodyshops.
- Skip your excess payments3
- Keep your no claims safe4
- Get a same day replacement car5
- Save on your excess2
Replacement-vehicle support is subject to availability and credit terms.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
Help with your repairs
For an eligible accident, we’ll explain the route and help move recovery, assessment and repair through the appropriate working partners.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Approved repair network
Eligible vehicles can be routed to a BS10125-registered repairer.
Your Claims Manager
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Personal injury support
If you're hurt, we can guide you.
Repair options may be available for cars, motorcycles and bicycles, subject to eligibility, damage assessment and partner capability.
Important information
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
Our vehicle repair services
Working partners assess the damage. Your Claims Manager explains the next steps for eligible repairs.
Car accident repair
Eligible bodywork, paint, glass, lighting and structural repairs can be routed through a BS10125-registered repairer.
Motorcycle repair
Suitable working partners can assess frame, fairing, engine and paint damage, subject to eligibility and capability.
Bicycle repair
Eligible bicycle damage can be assessed for an appropriate repair or replacement route through a working partner.
Recovery and repair
Where recovery is needed, Claimsline can route eligible support through the relevant recovery and repair partners.
Report an accident
You can report an accident at any time. Assessment and repair timing then depend on partner availability.
Same-day replacement car
A comparable replacement vehicle may be available while yours is being repaired, subject to eligibility, availability and credit terms.
Request vehicle repair
Request a confidential callback. No obligation. We'll explain the next steps.
Request your free callback
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Or call us now:
0333 006 8282Vehicle repair FAQ
Questions? Call us on 0333 006 8282.
If the accident wasn't your fault and we can help, we'll introduce you to a vehicle repair company to assess the damage and arrange the repairs. We can also help arrange a like-for-like replacement car through a hire company while yours is off the road, subject to availability and hire terms. You may also avoid paying your policy excess, depending on your policy and the accident circumstances.
Yes. You should notify your insurer about the accident, even if you use Claimsline and do not claim through your own policy. Reporting the accident and asking your insurer to handle the claim are separate steps.
Vehicle repair bills and, if you take a replacement car, its hire charges may become your responsibility under the agreement if you are found to be at fault, liability is disputed or costs cannot be recovered. The repair company and hire company will explain the charges and when you could have to pay before you agree.
An eligible non-fault claim is handled against the at-fault party's insurer rather than your own policy. This can help avoid an excess payment and protect your no-claims bonus, subject to your policy and the accident circumstances. You still need to notify your insurer, who decides whether the accident affects your renewal premium.
For a non-fault accident we can help with, we can introduce you to a vehicle repair company using the BS10125 repair standard. You do not have to start by asking your own insurer to arrange the repair. If you want to use a particular garage, tell us before booking any work: we need to check whether that garage can be used under the proposed repair agreement. Any excess depends on your policy and the accident circumstances.
BS10125 is a British Standard for vehicle damage repair. It covers the people, equipment, repair methods and quality checks used to fix a damaged vehicle. Your repair company will explain the work proposed for your car and the repair terms before work starts.
You can still contact us to discuss what happened, but non-fault repair funding will not apply if you caused the accident. Your own insurer may cover repairs under your policy, depending on your cover and excess.
Need help after a non-fault accident?
Call about assessment, eligible repairs and replacement vehicles where available.
Start your claim
