Had a non-fault accident? Save on your excess2, keep your no-claims bonus safe, and get support from one dedicated team. You may still need to notify your insurer, depending on your policy terms.
How it works2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
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A clearer route after an accident
We check what happened, explain the available route and help eligible support move through the right working partners.
Why choose Claimsline
Not at fault? We’ll check your route, explain the applicable terms and move eligible support through our trusted working partners.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Approved repair network
Eligible repairs can be routed to a BS10125-registered bodyshop; parts and repair terms are confirmed first.
Expert, human claim handling
A real person reviews your claim, tailored to you
Rated Excellent on Trustpilot
Verified reviews from clients we've helped since 2019
Personal injury support
If anyone's hurt, we guide you through the process too
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
What's included in the service
Our team of claims handlers operates 24/7, 365 days a year. From recovery and repair to replacement-vehicle and personal-injury routing, we explain the available support and applicable terms.
Eligible recovery support can be routed through our working partners, with nationwide dispatch available 24/7.
If your car is not driveable, eligible recovery and repair support can be routed through approved working partners.
Subject to availability and credit terms, eligible non-fault customers may receive a same-day comparable vehicle for the approved period.
Been in a motorcycle accident that wasn't your fault? We'll help you get back on the road.
Eligible out-of-pocket costs can be reviewed through the partner route, so you are not left chasing everything yourself.
Where appropriate, personal injury support can be routed to an independent solicitor alongside your vehicle claim.
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Common questions
Everything you need to know about how our accident management service works. Call us on 0333 041 6883.
The key point is eligibility. We check whether the accident fits the non-fault support route, explain any credit terms and possible liability before you sign, then route eligible support through our working partners.
Your own insurer may still need to be notified under your policy. Claimsline checks the available route, explains your options and gets eligible support moving through our working partners.
Any costs and credit terms are explained before you sign. Vehicle services may use credit agreements. If liability is disputed and costs cannot be recovered, you may need to pay under the agreement.
For eligible non-fault clients, excess and no-claims outcomes depend on the accident circumstances and your insurer's policy terms. You may still need to notify your insurer, and your premium may change.
Our claims handlers operate 24/7, 365 days a year, with a typical wait time of no more than 3 minutes. Call 0333 041 6883 and you'll speak to a real person fast.
Eligible support may begin without an upfront payment when a non-fault case is accepted. Vehicle services may use credit agreements, and you may need to pay if liability is disputed or costs cannot be recovered. The applicable terms are explained before you sign.
Call us on 0333 041 6883 and we'll talk it through with you. We only manage claims where the non-fault position is clear — if it's not, we'll tell you honestly and point you to the right route.
A faster, clearer route after a non-fault accident, backed by feedback from customers we have helped.
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