Accident management services.
Help after a non-fault accident, from one dedicated team.
You may still need to notify your insurer, depending on your policy terms.
Help after a non-fault accident
Not at fault? We explain the applicable terms and arrange eligible support through our working partners.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Approved repair network
Eligible repairs can be routed to a BS10125-registered bodyshop; parts and repair terms are confirmed first.
Your Claims Manager
A real person reviews your claim.
Rated Excellent on Trustpilot
Helping clients since 2019. Read their verified reviews.
Important information
Accident support and credit terms
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
Your choice of representation
Our accident management services
We explain the available support and applicable terms.
Road accident recovery
Eligible recovery support can be routed through our working partners nationwide.
Vehicle accident repair
If your car is not driveable, eligible recovery and repair support can be routed through approved working partners.
Like-for-like replacement car
Subject to availability and credit terms, eligible non-fault customers may receive a same-day comparable vehicle for the approved period.
Motorcycle accident management
Help after a motorcycle accident that wasn't your fault.
Report your non-fault accident
Request a confidential callback. No obligation. We'll explain the next steps.
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Or call us now:
0330 912 4694Accident management FAQ
Questions? Call us on 0330 912 4694.
If the accident wasn't your fault and we can help, we'll arrange support through specialist recovery, repair and vehicle-hire companies. That can include collecting your damaged car, getting it repaired and arranging a like-for-like replacement car to keep you mobile, subject to availability. You may also avoid paying your policy excess. If you take a replacement car, the hire company will be your main contact and explain your hire agreement.
Yes. You should notify your insurer about the accident, even if you use Claimsline and do not claim through your own policy. Reporting the accident and asking your insurer to handle the claim are separate steps.
Vehicle repair bills and replacement-car hire charges may become your responsibility under the agreement if you are found to be at fault, liability is disputed or costs cannot be recovered. The repair company or hire company will explain the charges and when you could have to pay before you agree.
An eligible non-fault claim is handled against the at-fault party's insurer rather than your own policy. This can help avoid an excess payment and protect your no-claims bonus, subject to your policy and the accident circumstances. You still need to notify your insurer, who decides whether the accident affects your renewal premium.
Yes. Call 0330 912 4694 to speak to our team about what happened and the help you need. Have your registration number and the other driver's details to hand if you have them.
If your non-fault case is accepted for credit hire or credit repair, you do not pay the agreed hire or repair charges upfront. The hire company or repair provider seeks to recover those charges from the at-fault party's insurer. Your agreement explains when you could have to pay them yourself, including if fault is disputed or the charges cannot be recovered.
You can still contact us. Tell us what happened and share any photos, witness details and information from the other driver. We'll check whether we can help arrange recovery, repairs or a replacement car. Those arrangements depend on the circumstances and whether your case can be accepted for non-fault support; contacting us does not commit you to a hire or repair agreement.
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