For eligible non-fault accidents, we guide you through the repair process — including BS10125-approved bodyshops, first-hand parts and replacement-vehicle support subject to availability and credit terms.
How it works2 Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer’s policy. Savings are not guaranteed. 3 Eligible non-fault clients only; terms and insurer excess apply. 4 Eligible non-fault clients only; insurer policy terms apply. 5 Eligible non-fault clients only; availability and credit terms apply. If costs cannot be recovered, you may need to pay. See important information.
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A clearer route back to the road
We check eligibility, explain the next steps and route suitable repair support through our working partners.
Why choose Claimsline
For an eligible accident, we’ll explain the route and help move recovery, assessment and repair through the appropriate working partners.
Save on your excess2
Eligible non-fault clients only; individual savings depend on their insurer’s excess.
No-claims bonus protected
Eligible non-fault clients only; insurer policy terms still apply.
Approved repair network
Eligible vehicles can be routed to a BS10125-registered repairer.
Expert, human claim handling
A real person reviews your claim, tailored to you
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Personal injury support
If anyone's hurt, we guide you through the process too
Repair options may be available for cars, motorcycles and bicycles, subject to eligibility, damage assessment and partner capability.
Claimsline is an independent claims management company, not your insurer. You may still need to notify your insurer. Excess, no-claims and replacement-vehicle benefits are available only for eligible non-fault accidents and depend on accident circumstances, service terms and your insurer’s policy. Vehicle services may use credit terms. If liability is disputed and costs cannot be recovered, you may need to pay. Terms are explained before you sign.
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor. For road traffic accident claims, you can also use the Official Injury Claim portal to make a claim yourself at no cost.
What our repair service covers
The appropriate working partner assesses the damage and repair route. Claimsline gives you one point of contact and explains how eligible support moves forward.
Eligible bodywork, paint, glass, lighting and structural repairs can be routed through a BS10125-registered repairer.
Suitable working partners can assess frame, fairing, engine and paint damage, subject to eligibility and capability.
Eligible bicycle damage can be assessed for an appropriate repair or replacement route through a working partner.
Where recovery is needed, Claimsline can route eligible support through the relevant recovery and repair partners.
You can report an accident at any time. Assessment and repair timing then depend on partner availability.
A comparable replacement vehicle may be available while yours is being repaired, subject to eligibility, availability and credit terms.
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Common questions
Clear answers about repair standards, eligibility and what happens next. Call us on 0333 006 8282.
The key point is eligibility. We check whether the accident fits the non-fault support route, explain any credit terms and possible liability before you sign, then route eligible support through our working partners.
Your own insurer may still need to be notified under your policy. Claimsline checks the available route, explains your options and gets eligible support moving through our working partners.
Any costs and credit terms are explained before you sign. Vehicle services may use credit agreements. If liability is disputed and costs cannot be recovered, you may need to pay under the agreement.
For eligible non-fault clients, excess and no-claims outcomes depend on the accident circumstances and your insurer's policy terms. You may still need to notify your insurer, and your premium may change.
You may be able to choose where your vehicle is repaired. For an eligible non-fault accident, Claimsline can explain the available route and connect you with a BS10125-registered repair partner. Repair terms, excess and no-claims outcomes depend on the accident circumstances and applicable agreements.
BS10125 is a British Standard for vehicle damage repair. It sets requirements for repair processes, people, equipment and quality controls. The available repairer and repair terms are confirmed for each eligible case.
If the accident is your fault, your own insurer may need to manage the repair under your policy. Claimsline can explain the available route, but eligibility and any excess depend on your policy terms and the accident circumstances.
A clear route to assessment, eligible repair support and a suitable replacement-vehicle option where available.
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