Meet our authors behind the Claimsline blog.

Shannon Smith O'Connell

Operations Director

Shannon Smith O'Connell is Operations Director at Claimsline, where she oversees how support runs day to day. She writes about fault, evidence and the practical next steps drivers face after an accident.

Chris Roy

Product and Marketing Director

Chris Roy is Product and Marketing Director at Claimsline, where he works on making each step clearer for drivers after an accident. He writes about what to expect after a non-fault accident, including insurance premiums and no-claims questions.

Andrew Franks

Co-Founder

Andrew Franks co-founded Claimsline in 2016 so that drivers wouldn't be left without support, or left guessing, after an accident that wasn't their fault. He writes about the differences between accident management and claiming through your own insurer.

Alex Heshmaty

Freelance legal copywriter and journalist

Alex Heshmaty is a freelance legal copywriter and journalist. He runs Legal Words, a human legal copywriting agency based in Bath

Corinne McKenna

Co-founder and director, Lawtelligence

Corinne McKenna is the co-founder and director of Lawtelligence, a specialist legal marketing agency serving UK solicitors and barristers.

Emma Lunn

Freelance personal finance journalist

Emma Lunn is an award-winning freelance personal finance journalist with more than 20 years' experience writing about money, consumer issues and household finances.

Indrabati Lahiri

Journalist and editor

Indrabati Lahiri is a London-based journalist and editor with more than six years’ experience covering business, finance, technology, sustainability and consumer issues.

Julie Lockwood

Financial services copywriter

Julie is a specialist financial services copywriter and founder of Writeontarget. She works with individuals and organisations to create clear, carefully researched content that helps customers understand complex products and services.

Marc Shoffman

Freelance journalist

Marc Shoffman is an award-winning freelance journalist specialising in business, personal finance and property.

Mark Smyth

Motoring journalist

Mark Smyth is an award-winning motoring journalist, covering everything from car design and engineering to road safety and the automotive industry.

Martyn James

Consumer rights journalist and broadcaster

Martyn James is one of the UK’s leading consumer rights experts. He’s a journalist and broadcaster and has over two decades of experience writing for all the UK's leading newspapers and broadcasters.

Michael Hinchliffe

Legal copywriter

Michael graduated with a law degree from the University of Sussex before completing his legal studies at Bournemouth University. Alongside his legal career, Michael has been a legal copywriter for over a decade, writing for lawyers and law firms across the globe.

Michelle Power

Copywriter and content designer

Michelle Power is a wordsmith with a love of keeping things clear, simple and easy to understand – she hates leaving anyone out and believes good communication should be understood by all while talking down to nobody.

Tim Barnes-Clay

Motoring journalist

Tim Barnes-Clay is a motoring journalist, former ITV presenter and producer, and radio reporter who reviews the latest cars and interviews automotive leaders worldwide.

Tim Wickham

Business writer

Tim Wickham is a business writer who draws on over 35 years’ experience. With a background in accountancy, he writes succinct, jargon-free content on finance and management topics, always tailored to the audience.