If you’re not at fault, you pay nothing. Say goodbye to average excess costs of £537
We ensure you’re back on the road the same day with a motorcycle that matches yours.
Enjoy a complimentary fuel card with every replacement vehicle, making your recovery smoother.
Keep your insurance record clean, even after an accident, without extra costs.
Only genuine parts for your bike, guaranteed, contrasting insurers’ trend towards second-hand parts.
1 | Immediate ContactSafety first, then call us. After any necessary emergency services are contacted, reach out to Claimsline. Our team is on standby 24/7, ready to provide immediate support and begin the recovery process. |
2 | Safety and RecoveryRapid recovery for you and your bike. We quickly arrange the safe recovery of both you and your motorcycle from the accident site, prioritising your well-being and the security of your motorcycle. |
3 | Handling Insurance LiaisonWe take on the task of liaising with your insurance provider. Instead of navigating the insurance claims process yourself, our team acts on your behalf. We communicate directly with your insurer, handling all the necessary paperwork and discussions to ensure your claim is processed efficiently and effectively. |
4 | Assessment and Repair CoordinationYour motorcycle undergoes a professional assessment, followed by expertly coordinated repairs. We organise a comprehensive evaluation to determine the damage extent and oversee all repair work. |
5 | Continuous Support and CommunicationThroughout the entire process, we keep you updated, ensuring decisions are made with your input and that you're fully aware of the progress being made on your motorcycle's recovery and repair. |
6 | Getting you back on the RoadOnce repairs are completed, we ensure you're back on the road as quickly and smoothly as possible. This includes arranging the return of your motorcycle and, if you were not at fault, ensuring you've had access to a like-for-like vehicle replacement during the repair period. |
In the event of an accident, our priority is your safety and the security of your motorcycle. We act swiftly to recover your vehicle, ensuring both are handled with the utmost care.
For riders not at fault, we guarantee a same-day like-for-like motorcycle replacement, ensuring you're not left without your preferred mode of transportation. Plus, enjoy a complimentary £150 fuel card to assist with your travel costs during this interim period.
Our network of technicians are BS10125 registered, signifying the highest standards in vehicle repair. We commit to using only genuine parts, ensuring your motorcycle returns to you in top condition, maintaining the integrity and performance you expect.
If an accident is your fault, we’ll be on hand to help with any repairs. And it couldn’t be simpler to get started.
1 | Tell your insurer you’re making a claim. They’ll provide a claim reference number you can pass on to our motorcycle accident management team. |
2 | Our approved repairer will estimate the damage on your motorbike and get the thumbs up from your insurer. |
3 | When you come to collect your motorcycle after repairs, we’ll take £150 off your excess. You’ll just need to cover the rest. |
Honestly, there isn’t one. We manage your whole claim for you — from the second you report it to the minute you're paid out. And, best of all, it won’t cost you a penny. The financial and legal obligation all rests on the at-fault insurance company and we’ll deal with them directly, on your behalf.
Dealing with your insurer can be a car crash in itself. And that’s if you manage to get through to them. We avoid any third wheeling, dealing with everything on your behalf. Not just saving you the stress and time, but protecting you from that god-awful elevator music they’d have you listening to.
Believing in complete transparency, we make sure you’re never hit by any hidden costs — or any nasty surprises along the way.
Your claim is covered through your membership and, if the accident wasn't your fault, we recover all costs from the other party's insurer.
We also don’t charge you extra if you are at fault. Quite the opposite. We’ll put £150 towards your excess, so you’re only responsible for any uninsured costs, such as the remaining policy excess amount.
The only time we would charge you is if we find out you’re making a fraudulent claim — for example, a staged accident. In this situation, you’d be liable for all hire car charges.
Not one bit.
If you claim through us and it’s not your fault, you won't pay a penny of excess and we’ll protect your no-claims. Even if you are at fault, we’ll put £150 towards your excess.
The only thing that could potentially change is your insurance premium, but even that wouldn’t increase as much as if your insurer handled the claim.