Skip to main content
Claimsline
Accident management

How do accident management companies work?

Accident management companies handle the entire claims process after a non-fault accident — from recovery to replacement vehicle to compensation. Here's how it works.

4 min read

Instead, you can use an accident management company, like Claimsline, to handle the accident management for you.

In this guide we'll look at how accident management companies work and how they can potentially save you costs after a road accident. Let's dive right in.

How do accident management companies work?

Accident management companies offer support after a road accident by managing the entire process on your behalf. They assess the accident, liaise with your insurance company for claims, arrange for your car's repair, and ensure you have a replacement vehicle if needed.

Their goal is to minimise your stress and inconvenience, typically charging no upfront fees as they recover costs from the insurer of the at-fault party. This service aims to provide peace of mind and a hassle-free path to getting back on the road.

This approach simplifies the post-accident process, ensuring efficient and comprehensive support.

Over 18,000 motorists have used our services. Eligible non-fault customers may be able to save on their excess².

Report the accident

As soon as your accident has occurred, get in touch with the accident management company first, even before your insurer. You can call us on 0333 006 8282 or make a claim online.

When calling, you’ll speak to one of our dedicated claims professionals within just 3 minutes.

Your claim will be processed

Our handlers will ask you about the incident and your claim. They will collect all of the relevant information needed for the claim. Whether you are at fault or not, our service will be tailored to your specific circumstances.

Accident management vehicle support

One of the many benefits of using Claimsline, is we provide you with a like-for-like replacement vehicle on the same day of your accident. Motorists qualify for this if they are not at fault for the incident.

Providing you with a vehicle on the same day is one of our most important priorities. This allows you to get on with your day, and not need to worry about sourcing transport until your vehicle is repaired.

If your vehicle is not drivable after the incident, we will arrange its recovery for you.

Management of your claim

Using a claims management company to handle your incident means you can sit back and let them do all the work for you. As soon as you report the accident to the accident management company, they take over.

Claimsline will handle the recovery of your vehicle, while also ensuring you have a replacement vehicle of the same standard.

On top of this, we will handle the incident with the insurers, and secure your payout for your vehicle.

Claimsline manages everything to allow you to solely focus on recovering from your accident.

Repairing your vehicle

You can be assured that your vehicle will be in safe hands with Claimsline. We only use approved repairers that are BS101 registered. They all use the latest technology, and will only use first-hand parts as replacements.

Payout for claim

When using a claims management company, the cost of the claim is covered by the insurance company of the person at fault for the incident. Therefore, you will not be charged.

No claims bonus will be saved

As you will not be claiming through your insurer, your no-claims bonus will not reset back down to zero. With car insurance prices being at an all-time high, increasing by 58% in just 12 months. This means keeping your no claims bonus is essential to saving money.

At Claimsline, we find it extremely frustrating that motorists lose their no claims bonus if they’re in an accident that wasn’t their fault. By signing up to Claimsline’s services, you keep your no claims bonus safe.

By not having any years on your no claims bonus, you run the risk of your insurance premium increasing.

How much will an accident management company cost me?

[COPY TO BE FINALISED FOR THIS PARAGRAPH]

Why you should use Claimsline as your accident management company

As soon as you’ve been involved in a road traffic accident, make sure that everyone involved is okay, and contact emergency services if they’re required.

Then get in touch with Claimsline, the UK’s fastest growing accident management company, and we will handle your claim from start to finish.

Using Claimsline is by far the best option for those not at fault for their accident. Here are some of the main benefits:

  • Like-for-like car provided on the same day of your accident
  • Avoid paying your insurance excess
  • Keep your no claims bonus safe
  • Approved repairers using first hand parts
  • Save on your excess²

Being involved in an accident can be an overwhelming experience, but accident management shouldn’t be. Sign up and join the 18,000 motorists who chose Claimsline for their accident management.

Going through an accident management company like Claimsline can save the hassle of contacting your insurance when you’re involved in an accident.

Claimsline clients receive a like-for-like replacement vehicle on the same day of their accident.

Claimsline may be able to help eligible non-fault customers save on their excess² and keep their no-claims safe, subject to the accident circumstances, service terms and insurer policy.

² Excess savings are available only for eligible non-fault accidents. Eligibility and any saving depend on the accident circumstances, service terms and your insurer's policy. Savings are not guaranteed.

In a non-fault accident?

We’ll handle your claim end-to-end — so you can focus on getting back on the road.

Replacement vehicle, repair, recovery and personal injury — one dedicated Claims Manager from start to finish. No Win, No Fee¹.

Read next

All articles