Care home let your family down?
We'll fight for justice.
Every day, we help hundreds of people across the UK claim the compensation they deserve after care home negligence. Claim on a No Win, No Fee1 basis.
Impact of care home negligence
Injuries you can claim for
Care home negligence can cause physical harm and damage a resident's dignity, trust and peace of mind. Failures that also involve hospital negligence can have even more severe consequences.
Important information
No Win No Fee1
With No Win No Fee, you do not pay your solicitor’s legal fees if your claim is unsuccessful. If your claim succeeds, a success fee of 42% incl. VAT will be charged. If you cancel after the 14-day cancellation period, a cancellation fee may apply.
Your choice of representation
Claimsline Group Ltd is a claims management company and receives a referral fee for introducing customers to a solicitor. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential guidance. You are free to choose another solicitor.
You are not required to use a claims management company to make a personal injury claim. It is possible to present the claim yourself for free, either directly to the person you wish to claim against, or through an authorised person such as a solicitor.
Our figures
2 Cumulative customers helped, based on Claimsline records.
3 Aggregate annual compensation recovered by our solicitor panel. Individual outcomes vary.
Who regulates us
Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities (FRN 831196).
Every care home negligence case is different. Your loved one's injuries, suffering and care costs all factor in.
How much compensation can you get?
Minor pressure sores
Moderate psychiatric damage
Hip fracture (elderly)
Severe pressure sores
Wrist fracture (from fall)
Severe psychiatric damage
Medication error injury
Loss of quality of life
Based on Judicial College Guidelines (17th edition, 2024). You can also claim for private care costs, lost earnings, relocation expenses and travel costs.
Find out what you're owedCommon types
Common types of care home negligence
Care home negligence takes many forms. These are the most common failures we see in claims.
Falls & unsafe handling
Preventable falls due to poor supervision
Medication mistakes
Wrong doses, missed or incorrect medication
Physical abuse
Hitting, pushing, or rough handling
Pressure sores
Bedsores from inadequate basic care
Sexual abuse
Harassment or assault by staff
Neglect & malnutrition
Ignored hygiene, hydration, or nutrition
If your loved one has suffered any form of care home negligence, your family deserves compensation. This includes cases involving medical negligence or misdiagnosis. We fight for every penny you're owed.
Making a claim shouldn't feel like another battle.
Three steps to your care home negligence compensation
Start your claimTell us what happened.
Meet your solicitor.
If your claim succeeds.
Real reviews
What our clients say
Rated Excellent on Trustpilot, with verified reviews from real clients.
Why trust Claimsline with your care home negligence claim?
One dedicated Claims Manager
Your dedicated Claims Manager knows your case from day one, so you won't need to repeat your story to different people.
Proven track record
Our solicitor panel is regulated by the Solicitors Regulation Authority. Over a decade of getting people the compensation they deserve.
4.9/5 on Trustpilot
We've helped 50,000+ customers, with thousands of reviews and over a decade of experience helping people claim compensation.
No Win, No Fee¹
Start your claim with no upfront legal fees. Your solicitor’s success fee comes from your compensation if you win.
Decades of experience
We help hundreds of people throughout the UK each day. Our working partners recover over £100 million in compensation each year.
Solicitors suited to your case
We’ll connect you with the solicitors best suited to your case.
Start your care home negligence claim
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0333 006 8282Care home negligence claims FAQ
Questions about making a care home negligence claim? Call us on 0333 006 8282.
Yes, you absolutely can claim if your loved one suffered harm due to poor care. Care home negligence covers everything from medication errors and falls to physical abuse and pressure sores. As a family member, you’re often the first to notice something is wrong.
We see families struggling with guilt, anger, and mounting care costs while their loved one suffers. None of that should be your burden alone. Call us on 0333 006 8282, it’s No Win, No Fee¹.
Yes, you can make a claim on behalf of someone who can’t handle their own legal affairs due to dementia or other conditions affecting their decision-making. You’d become their ‘litigation friend’ and represent them throughout the process.
Compensation varies based on the severity of harm and impact on your loved one’s life, covering pain and suffering plus all financial costs your family has faced. Every case is different, get in touch for a free assessment. It’s No Win, No Fee¹.
Elderly care negligence includes preventable falls, medication mistakes, physical violence, pressure sores from poor care, and sexual abuse or harassment. It’s any failure to provide the basic care standards your loved one deserves.
Many residents are afraid to speak up due to fear of retaliation or further neglect. You can report concerns and make a claim on their behalf.
Our team handles these sensitive situations with care and discretion every day. We’ll guide you through the process and make sure your loved one is protected.
You typically have three years from when the incident happened to start your claim. However, if your loved one lacks mental capacity, there’s no time limit at all, the clock only starts if they regain capacity.
Over 344,000 people live in care homes in England and Wales. The Care Quality Commission regularly identifies homes failing to meet basic standards. Safeguarding concerns are raised thousands of times each year, highlighting how widespread the problem remains.
These numbers underline why it’s so important to hold negligent care homes accountable and claim the compensation your loved one deserves.
Every day, we help hundreds of people across the UK claim the compensation they deserve after care home negligence.
Don't let negligent care cost your family thousands. We fight for every penny you're owed, and there are no upfront costs*.
Start your claim
